Women's Centre of York Region - Information for Clients

120 Harry Walker Parkway N.
Newmarket ON, L3Y 7B2

Telephone:	(905) 853-9270
Toll Free:	1-855-853-9270
E-Mail:	info@wcyr.ca
Office Hours:	Monday - Friday 9am - 4:30pm

WCYR is a Positive Space for LGBTTQ women!

Information for Clients

How can you access our services?
On your first visit
Appointments and cancellations
Childminding
Accessibility
Your rights

How Can you Access Our Services?

Contact Us! Please call Women's Centre of York Region if you are interested in any of our services or programs. Upon calling you will be scheduled for an Assessment Appointment with one of our Counselors or Program Coordinators and a file will be opened for you. Please keep in mind that Women's Centre of York Region is not a crisis centre, and is not able to provide emergency support.

For a list of Emergency Services in York Region, click here.

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On Your First Visit

You will meet with one of our counselors or program coordinators, where you will get more information on all of our programs and we will gain a better understanding of how we can help as we listen to your story. You will be asked to complete some paperwork so we have a complete picture of your needs and how bes to support you. As with everything you share with us, your information is kept in strict confidence. Your first appointment will be an hour in duration.

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Appointments and Cancellations

As there is a high demand for our services and often a wait list, we expect you to keep appointments. If you cannot attend, we kindly ask you to advise us 24 hours in advance if you need to cancel or reschedule your appointment. If you do not come to a counseling session, and do not advise us in advance of your need to cancel or reschedule, your missed appointment will count as one of your 12 sessions. If you arrive late for an appointment, the appointment will end at the originally appointed time.

Women's Centre of York Region may have to cancel a session or program at short notice. In those events of cancellation you will be informed as soon as possible.

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Child Minding

Women's Centre of York Region offers free child minding to women who access our programs and services. Currently, child minding is only available during daytime sessions on certain days during the week. This service is available for children under the age of six (6). Clients need to pre-register for child minding, providing the name and age of their children, and whether they have any allergies or medical concerns. Clients need to provide all food and drinks for their children and are asked to bring them 10-15 minutes before the start of any session so the child can meet the child minder (if the first time) and get comfortable.

Click here for child minding frequently asked questions.

Accessibility

Women's Centre of York Region aims to make our space accessible and healthy for all who work and visit with us. To this end we are a scent free and nut free facility to the best of our ability. Please let us know of any other health risks you may have and we will do our best to accommodate them.

Women's Centre of York Region offers a counseling room on the first floor to provide better accessibility for clients with limited mobility. Our training, resource and child minding spaces are also located on the first floor. While Women's Centre of York Region is able to accommodate women with physical disabilities, please advise us beforehand, so we be sure we are able to meet your needs.

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Your Rights as a Client

While accessing our services you have the right to:

Information

To learn about the benefits and availability of the programs of the Women's Centre of York Region.

To be informed of the risks and benefits associated with the different programs.

To receive information when something is unclear to you or causing you concern.

To have knowledge about the staff member you are working with, regarding her training, competence, experiences, background, values, etc.

To be referred to appropriate services if Women's Centre of York Region can't meet your needs.

Access

To obtain services regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, or dis/ability.

Choice

To decide freely whether to participate in any appropriate and available program of Women's Centre of York Region.

To accept or reject any tasks, exercise, or procedure suggested by the staff member you are working with.

Discontinue

To end participation in the programs of Women's Centre of York Region at any time.

Confidentiality and Privacy

To be assured that any personal information will remain confidential within the limitations and requirements for disclosure and to be informed of the limits of confidentiality.

Consent Withdrawal

To withdraw your consent to disclose information and to refuse the administration of information.

Dignity

To be treated ethically, with respect and without prejudice.

Comfort

To feel comfortable when receiving services and to have a private environment during counseling or programs.

Suggestions and Complaints

To suggest changes in any aspect of the services provided.

To file complaints and to be provided with a safe and fair process of complaints.

Advice

To discuss your counseling with anyone you choose, including another counselor.

Understanding Oppression

To have the effects of oppression validated by your counselor.

Personal File

To have access to your personal file, on request and in the presence of the staff member you are working with.